Thank you for your patience while we get on top of these unforeseen issues.
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Please see also Release Notes for daily updates
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Issues with panel layout tool using Microsoft EdgeSafari
Please use Google Chrome browser.
iPad with OS 16xx - site shows blank white screen
Please update your iPad to OS 17xx to resolve the issue.
New Quote button does not appear on tablet when screen is in portrait
Please use landscape orientation for now. (in testing, pending release) ST-2427
Design019
2 phase cable calcs not displaying on SLD (in testing, pending release) ST-2119
Map
Uploaded drone image or building plan can’t be rotated smoothly. ST-2130
Please note the desired azimuth, click re-bind image, and type in azimuth. ST-2130
Sometimes the Proposal Map image has blue surface lines / panels are not in the right place
This occasionally happens with users who have a wide screen external monitor. For the time being, please capture the image on your primary monitor / with a browser window that is of regular dimensions.
Install
Site Map not updating / saving sometimes
Please click the camera icon to capture the image, and wait while the orange bar across the top of the page reaches all the way across to show that it has finished saving. (in testing, pending release) ST-2122
Serial number upload not working for some system configurations
Please save serial numbers as .pdf and upload at the bottom of the commissioning page or copy and paste into the form then hit Save. ST-2008
Quote
Some PDF files added to the inventory are not accessible, eg Custom Warranty PDFs and manuals, Saved proposal PDFs .
The data is not lost, just not visible or editable, and is still included in proposals. Please contact support if you need to replace a datasheet or warranty doc, don’t upload a new one (in testing, pending release)ST-2638
Subsidies look like expenses on edit quote page
Please note that they are being calculated correctly and appear correctly on customer view. ST-2086
Admin / Business Settings
Some Business and User settings cannot be viewed / updated
Most areas are now fixed. If you need something changed and cannot, please contact Support and we will do it for you, eg:
Add profile pic, add supplier, add finance plan, templates, payment schedules with 4+ payments.
CRM
Can’t Handoff a new contact that doesn't yet have a draft quote
In the meantime, please create a draft quote, then handoff. ST-2011
Contact address cannot be updated (please update the Site address on the Energy page for now) ST-2613
Lead source not saving, custom lead sources not appearing. ST-2330
Advanced Filtering option on Quotes list - search by Lead source and pipeline stage not working ST-2228
Invoice
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Invoices do not itemise individual payments or list payment history details - payments appear as 1 lump sum (in testing, pending release) ST-2125
Can’t edit payment due dates on invoice
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Commissioning
Battery test results not included in the commission report / system manual ST-2630
Install / Site Survey
In isolated cases, missing pages in job pack and/or unable to print sitemap
workaround: duplicate quote and download PDF) ST-3426
Reports
Some charts show no data when tiered tariffs summing period is set to Quarter / Year ST-3598
Pricing
In some cases, when an older quote is duplicated and used, quote line items don’t seem to appear on the pricing page. Please contact support@solarplus.co.