Known issues

Owned by Anne Wilson
Last updated: Nov 05, 2024 by Atharv Gokhale
1 min read

Thank you for your patience while we get on top of these unforeseen issues.

 

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Please see also Release Notes for daily updates

See also What’s New in V5

Device Compatibility

  • Issues with panel layout tool using Safari

    • Please use Google Chrome browser.

  • iPad with OS 16xx - site shows blank white screen

    • Please update your iPad to OS 17xx to resolve the issue.

Admin / Business Settings

  • Some Business and User settings cannot be viewed / updated

    • Most areas are now fixed. If you need something changed and cannot, please contact Support and we will do it for you, eg:

      • add finance plan, templates, payment schedules with 4+ payments.

CRM

  • Advanced Filtering option on Quotes list - search by Lead source and pipeline stage not working ST-2228

Commissioning

  • Battery test results not included in the commission report / system manual ST-2630

Install / Site Survey

  • In isolated cases, missing pages in job pack and/or unable to print sitemap

    • workaround: duplicate quote and download PDF) ST-3426

Reports

  • Some charts show no data when tiered tariffs summing period is set to Quarter / Year ST-3598

Pricing

  • In some cases, when an older quote is duplicated and used, quote line items don’t seem to appear on the pricing page. Please contact support@solarplus.co.