SolarPlus takes you from initial enquiry through to system design, quoting, point of sale, installation, commissioning and system handover. Use the workflow tabs at the top of the page to navigate through the different steps.
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Quote Workflow
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Follow the tabs in the header from left to right to complete a quote.
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Customer Journey
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Install Workflow
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Track the job from the point of sale through to installation and commissioning completion and handover of the system manual:
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Install Manager details job tracking for installations with a schedule of default and customized installation tasks that are synced with the calendar, plus the organization of uploaded documents
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The Install Dashboardgives an overview view of all approved jobs and their install stages.
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Manager provides a risk assessment checklist for solar installations and, where required, batteries, including arc flash calculations.
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Install information including line diagram, cable data, panel layout, bill of materials, site-specific notes, and documents
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Commission checklist for solar and system specified battery installations, provision to upload additional documents, and generation of system manual for handover
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Quote Sidebar for quick-view and Handoff
Within any quote or install workflow you can view contact information, duplicate any quote for this contact or handoff the quote/job.
The handoff function allows you to pass off to another team member, a particular quote or contact for them to follow up in their particular job role.
Handoff of a quote/install job
While working on any quote you will find the contact details always visible by clicking on the ‘list’ icon in the top right of the page header.
Open the Contact quick-view panel
Click ‘Handoff’ to switch to the handoff panel
Select the team member you wish to notify and assign a job role
Select the job role you wish to set the user to (note that you may not retain visibility of this quote if the user replaces you as for example, the Customer Rep.
Choose whether you wish to assign only the current quote/job (default) or ‘All quotes for this contact’
Add any notes to brief the user on any aspects of the quote/sale/job you wish to highlight
Click Notify
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Installer Job Acceptance
Installers can be required to accept and mark a job as ‘Accepted’ in the Install page. You can enable this feature in Business Settings.
This acceptance has two options:
Accept the job as is.
Accept the job with modifications.
Accepting and modifying a quote
When an installer is given the ‘Contractor’ access AND you require jobs to be accepted by the installer, use the following workflow:
A quote is prepared and approved by a customer with the Installer selected with the Install job role
The Installer is sent the Install Job Pack. This invites the installer to the job via a link to the job in SolarPlus
The Installer logs in and reviews the quote.
The installer may do a site inspection in which they may identify additional work or some condition which demands a variation to the design.
The installer then has the option to accept the job as is or they may select the option ‘Accept with modifications’.
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A modified quote is created |
Modified Quotes
This means that the original quote (accepted by a customer) is left and a new duplicate quote is created with the status ‘Modified’.
The install can now edit the modified quote in a few ways:
On the install page, the installer can select items from your inventory to request them to be added to the quote.
On the Design page, the installer can change the panel layout, add or remove panels from the system, add or remove other components from the system
On the Site Survey page, set cable lengths which will affect the system performance.
Finalising Modified Quotes
The Modified quote can then be reviewed by the Customer Rep who will have received an in-app notification to advise them of this.
The rep can then send it to the customer for approval. When a Modified quote is accepted, the original quote is automatically marked Rejected.
Assign an Installer, Customer Rep, Designer or Assessor
Within any quote or install workflow you can view contact information, duplicate any quote for this contact or handoff the quote/job.
Click on the Briefcase to open the quote sidebar
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Click Handoff Quote
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Select the team member and the role to assign.
Enter a note and click Notify.
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Workflow Map
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